Privacy Policy

Last updated: 22 July 2026

Pharmacy Weight Loss Cardiff | GPhC No. 9012511 | Last Updated: July 2026

Pharmacy Weight Loss Cardiff is a GPhC registered online pharmacy weight loss clinic based in Cardiff, UK. We are committed to protecting your personal data and handling it responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy explains how we collect, use, and protect your information.

1. Data We Collect

When you use our services, we may collect the following information:

• Personal details: Full name, date of birth, address, phone number, and email address
• Health information: Medical history, current medications, weight, BMI, and other clinical data necessary for safe prescribing
• Payment information: Billing details processed securely through our payment provider
• Technical data: IP address, browser type, and website usage data collected via cookies
• Communication records: Correspondence sent to or received from us

Health data is classified as special category data under UK GDPR. We collect and process this data under the lawful bases of explicit consent, provision of healthcare services, and compliance with legal obligations.

2. How We Use Your Data

We use your personal and health data to:

• Assess your suitability for weight loss treatments and issue prescriptions safely
• Dispense and deliver your medication (delivery within 1 working day of pharmacist approval)
• Maintain accurate clinical records and ensure continuity of care
• Communicate with you regarding your orders, consultations, and treatment
• Comply with legal and regulatory obligations as a GPhC registered pharmacy
• Improve the quality and safety of our services

We will never sell your personal data. We will only use your data for marketing purposes if you have given us explicit consent to do so, and you may withdraw that consent at any time.

3. Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our site. Cookies are small text files stored on your device.

We use the following types of cookies:

• Essential cookies: Required for the website to function correctly
• Analytics cookies: Help us understand website traffic and usage patterns (e.g., Google Analytics)
• Functional cookies: Remember your preferences to enhance your experience

You can control and manage cookies through your browser settings. Disabling certain cookies may affect the functionality of our website. By continuing to use our website, you consent to our use of cookies as described above.

4. Sharing Your Data with Third Parties

We may share your data with trusted third parties only where necessary and lawful, including:

• Prescribing pharmacists and clinical staff involved in your care
• Delivery partners to fulfil your medication orders
• Payment processors to handle transactions securely
• IT and platform providers who support the operation of our services under strict data processing agreements
• Regulatory bodies such as the GPhC or NHS, where legally required

All third parties we work with are required to comply with UK GDPR and are permitted to use your data only for the specific purposes we have outlined.

5. Data Retention

We retain clinical and personal records in line with NHS and GPhC guidance. Pharmacy records are typically retained for a minimum of eight years from the date of the last entry, or until a patient's 25th birthday if they were a minor. After this period, data is securely deleted or anonymised.

6. Data Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, loss, or disclosure. All data is stored on secure, encrypted systems. Access to patient data is restricted to authorised personnel only.

7. Your Data Rights

Under UK GDPR, you have the right to access the personal data we hold about you, request corrections to inaccurate information, and ask us to delete your data where it is no longer necessary for us to hold it. You may also object to or restrict certain types of processing, and request that your data be provided to you in a portable format. To exercise any of these rights, please contact us using the details below. We aim to respond to all data-related enquiries within 48 hours.

8. Contact Us

If you have any questions or concerns about this privacy policy or how we handle your data, please contact us:

Pharmacy Weight Loss Cardiff
GPhC No. 9012511
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

This privacy policy is reviewed regularly and may be updated from time to time. Any significant changes will be communicated to you directly where possible.